Refund policy

Returns & Refunds

We want you to love your Floravia routine. Because our products are personal care items, we can only accept returns of unopened products.

Eligibility

Unopened products in their original, sealed packaging can be returned within 30 days of delivery for a refund of the product price.
Opened or used products can't be returned or refunded, for hygiene and safety reasons.
Sets and bundles: unopened items from a set can be returned and are refunded at the discounted price you paid for them.
Damaged, defective or incorrect items: contact us within 7 days of delivery with a photo and we'll send a replacement or issue a refund at no cost to you.
Final sale: gift cards and clearance items can't be returned unless they arrive damaged.

How to start a return

Email floraviahealth@gmail.com with your order number, the item(s) you'd like to return and the reason. We'll reply within 1–2 business days with next steps. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.

Return shipping

You're responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges aren't refundable. If your order shipped free because it was $80 or more, our standard $8 shipping cost will be deducted from your refund.

Refunds

Once your return arrives and we confirm the items are unopened, we'll email you to confirm your refund. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Items that arrive opened or used aren't eligible for a refund.

Subscriptions

You can skip, pause or cancel a Subscribe & Save order anytime before it's processed. Once a subscription order has shipped, it follows the same return terms above.