Shipping policy

Shipping Policy

Where we ship

Floravia currently ships to addresses within the United States, including APO/FPO addresses.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12 PM or on weekends are processed the next business day. During sales and holidays, processing may take a little longer.

Shipping rates

Free standard shipping on US orders of $80 or more (after discounts, before taxes).
Orders under $80: $8 flat-rate standard shipping.

Delivery times

Standard shipping usually arrives within 3–7 business days after your order ships. Delivery times are estimates from the carrier and are not guaranteed.

Order tracking

Once your order ships, you'll receive an email with your tracking number. Tracking can take up to 24 hours to update.

Lost, stolen or damaged packages

If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office, then contact us within 7 days. If your order arrives damaged, email us a photo within 7 days of delivery and we'll send a replacement. Please double-check your shipping address at checkout; we're not responsible for orders shipped to an incorrect address provided by the customer.